What are cookies?

Cookies are used by websites to help them run smoothly and ensure certain features work properly.  At TalkTalk we use cookies to remember things like items in your shopping basket and preferences youve made on our site. Some of our advertisers also use cookies to display adverts that are more relevant to you.

Cookies ­cannot harm or scan your computer for private information stored on your hard drive.

When you visit a TalkTalk website cookies will automatically be placed on your computer, tablet or mobile web browser. You can choose to disable or manage cookies anytime through your browser settings, however if you do some features on the site may not work properly.

How to manage cookies

Types of cookies

Temporary Cookies

Temporary cookies are sometimes called session cookies and are only stored on your computer until you close your browser. They help us to remember things you’ve selected on previous pages so you don’t have to re-enter information.

Persistent Cookies 

These are stored on your browser for a fixed period (for example, 30 days), after which they are deleted.  These cookies can help us remember prefernces you may have made when returning to our website.

Categories of cookie

The cookies on our site have lots of different uses and can be categorised as; essential, functional or targeted.


Essential cookies

Essential cookies are sometimes called "strictly necessary" as without them we cannot provide many services that you need on our site. For example, essential cookies help keep you securely logged in between pages on My Account and remember items in your basket as you move around the website.


Functional cookies

Functional cookies allow us to remember any preferences you've made and we use them to improve your online experience. For example, functional cookies will store your My Account email address and username so you don't have to re-type them every time you visit the site. They also enable you to use live online chat with our Support Team.


Targeted cookies

Targeted cookies are used by advertisers on our website. They track your browser when you visit different websites to understand what you're interested in, and use this information to display more relevant adverts to you.

How to manage cookies

Manage targeted cookies

Further information and advice

    Consumer information surrounding the use of cookies.

     Information on how behavioral advertising works and general cookie advice.

    Quick answers to many of your most popular cookie questions.

    Data Protection Act 2018 and recent legislation.

     Independent UK authority guidelines and data privacy advice.

    Tool to make opting out of behavioural targeted ads easy.


This guidance is provided as part of our initiative to comply with recent legislation and help you make informed choices.